Terms & Conditions

Last updated: July 8, 2026

By engaging Burda Pinas for quotation, production, or delivery of custom uniforms and embroidery services, you agree to the terms below. These terms supplement the quotation you receive from our sales team; in case of conflict, the signed/emailed quotation prevails.

1. Quotations & Order Confirmation

• The online calculator on /pricing provides an instant estimate. The formal, binding quotation is the one issued by our sales team following your Request-a-Quote.
• Quotation prices are valid for 30 days from the date of issuance. After 30 days, prices may be re-quoted to reflect current fabric, thread, and courier costs.
• All orders are subject to confirmation after quotation approval and mockup sign-off by the client.
• Order changes after production has started may incur additional charges and/or shift the production timeline.
• All prices are in Philippine Peso (PHP) and are inclusive of standard VAT where applicable.

2. Pricing & Fees

Your final invoice may include any of the following, itemized on the quotation:

• Base unit price — per-piece price determined by product, quantity tier, and embroidery placement. Choose Logo Only (front logo, bundled) or Logo + Back Text (front logo + uniform back logo combo tier — best value when every piece has the same back design).
• Logo programming fee — ₱500 per unique logo, up to 3 unique logos per order. 1 logo automatically FREE on orders of 4 pieces or more (combined across all product lines). Additional unique logos (2nd, 3rd) are still charged at ₱500 each.
• Plus-size surcharge — ₱100 per piece for sizes 2XL, 3XL, 4XL, 5XL, and 6XL, where applicable to the product line. Auto-applied from your size breakdown.
• Front names — per-piece personalized text on the front (tiered: ₱100/pc at 1-10 pcs, ₱50/pc at 11+ pcs). Rates shown in the online Add-Ons Reference table on the Pricing page.
• Back text — per-piece add-on for names, numbers, or slogans embroidered on the back at ₱300/pc (flat across all tiers). Charged only on the pieces you opt in. Distinct from the bundled "Logo + Back Text" combo tier, which applies a uniform back logo to every piece.
• Rush Fee — applies to expedited orders that require compressing the standard production timeline. Amount is case-by-case and must be agreed in writing with sales before production begins.
• Holding Fee — may apply if, after production is complete, the client requests to delay pickup or delivery. Covers storage and inventory holding cost.
• Shipping & return costs — see Section 4.
• Any fee waived by sales under a negotiated arrangement will be clearly marked as "WAIVED BY SALES" on the quotation.

3. Production & Turnaround

• Our standard production workflow runs 21 working days from confirmed downpayment to delivery. This covers quotation, digitizing, client approval, production (embroidery, sewing, trimming), QA, packing, and nationwide shipping.
• Rush orders are subject to current capacity and must be coordinated directly with our sales team. A Rush Fee applies and is quoted case-by-case.
• We are not responsible for delays caused by courier services, force majeure events (typhoons, power interruptions, transport strikes, etc.), or client-side delays in mockup approval or payment release.

4. Delivery, Shipping & Returns

• We deliver nationwide across Luzon, Visayas, and Mindanao through our trusted courier partners.
• Standard shipping costs are included in bulk orders of 100+ pieces. For smaller orders, shipping is quoted at cost.
• Returns / reshipment — if the client returns a shipment or requests re-shipping, the return-and-resend courier cost is shouldered by the client.
• Courier change requests — if the client prefers a specific or faster courier (for urgency, special handling, etc.), the additional courier cost is shouldered by the client. The difference vs. our standard courier is billed at cost.
• All shipments are carefully packaged. Tracking information is provided once the order is dispatched.

5. Quality Guarantee

• We guarantee consistent quality across all pieces in a batch order.
• Any quality concerns must be reported within 7 days of delivery with photo evidence.
• Verified defective items will be replaced or repaired at no additional cost.
• Minor variations in embroidery (thread density, stitch placement within tolerance) are inherent to the process and are not considered defects.

6. Designs, Logos & Intellectual Property

• The client must own, or be authorised to use, all logos and designs submitted for embroidery.
• Burda Pinas is not liable for copyright or trademark infringement arising from client-supplied designs.
• Up to 3 unique logos can be included per order. Each logo is digitized once (₱500 per logo) and the digitized file is retained for re-orders at no extra cost.
• Digital mockups are provided for approval before production. Final embroidered output may differ very slightly from on-screen mockups due to thread, fabric, and density variances.

7. Payment Terms

• Accepted payment methods: Bank Transfer and GCash. Details are provided in the formal quotation.
• A downpayment (typically 50%) is required to secure the order and begin production. Balance is due before dispatch/delivery unless otherwise agreed.
• For enterprise/government clients, we can accommodate Purchase Orders and staggered billing — subject to prior credit review by our sales team.

8. Cancellation

• Orders may be cancelled before production begins with a full refund of the downpayment (less any digitizing fee already incurred for non-qualifying quantities).
• Once production has started, cancellation may not be possible. If cancellation is accepted post-production, the client is liable for work already completed (fabric cut, embroidery done, etc.).

9. Data Privacy

Personal information you share through our Request-a-Quote and inquiry forms is used solely to respond to your order, prepare quotations, and coordinate delivery. We do not sell or share your data with third parties except trusted couriers required to fulfil your order. See our Privacy Policy for full details.

10. Contact

For questions about these terms or any item on your quotation, reach our sales team via the Request-a-Quote page, Messenger, or our landline/mobile numbers listed in the Contact section.